This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile application, products, and services (collectively, “Services”). It applies to all users, visitors, and customers of our Services.
1. Information We Collect
We may collect the following categories of personal information:
- Identifiers: Name, email address, phone number, username, IP address, device ID, and account credentials.
- Commercial Information: Transaction history, purchase details, payment information (processed by third-party payment providers).
- Usage Data: Browsing activity, service interactions, analytics data, and cookies information.
- Demographic Data: Age, gender, location, and preferences (where provided voluntarily).
- Sensitive Personal Data: Only collected with explicit consent as required by law.
2. How We Collect Information
- Directly from you: Account registration, forms, customer support, and voluntary submissions.
- Automatically: Through cookies, web beacons, log files, and similar tracking technologies.
- From third parties: Partners, analytics providers, social media platforms, and payment processors.
3. Purposes for Processing
We process your information only for lawful purposes, including:
- To provide, maintain, and improve our Services.
- To process transactions and fulfill orders.
- To communicate with you, including support, updates, and marketing (with consent where required).
- To ensure security, prevent fraud, and comply with legal obligations.
- For analytics, research, and business optimization.
4. Legal Bases for Processing (GDPR)
If you are in the European Economic Area (EEA), our legal bases include:
- Performance of a contract with you.
- Compliance with a legal obligation.
- Legitimate interests pursued by us (not overridden by your rights).
- Explicit consent (revocable at any time).
5. Sharing of Personal Information
We may share your information only in the following circumstances:
- With service providers and partners who assist in operating our Services (e.g., hosting, payment, analytics).
- To comply with legal process or respond to lawful requests.
- In connection with a business transfer (e.g., merger, acquisition, or sale of assets).
- With your explicit consent.
We do not sell your personal information to third parties for monetary value, unless you provide explicit opt-in consent.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, data is securely deleted or anonymized.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request erasure of your data.
- Restriction: Request restriction of processing.
- Data Portability: Receive your data in a usable format.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw consent at any time.
